Booking terms

The terms you accept when you book. Eleven short clauses in plain words.

Westside Garden and Lawn, booking terms

1. You are booking my time, not a finished garden. Every booking is for a set number of hours at the hourly rate shown on the Prices table on this site. If the work needs longer than the hours you booked, I will tell you on the day and you can book more. I do not carry on past the booked hours without your say-so.

2. Estimates are estimates. Any price I give from photos or a description is a range of hours, not a fixed quote. The final charge is the hours actually worked, rounded to the nearest quarter hour, plus waste removal as set out in clause 5.

3. Minimum bookings. One hour for regular visits. Two hours for one-off jobs.

4. Parking. Every price assumes I can park the van on the street or on your property within easy carrying distance of the work. If there is nowhere workable to park when I arrive, I cannot do the job at the usual rate and the visit may be cancelled or rebooked.

5. Waste. Everything I cut is removed unless you ask me to use your green bin instead. Removal is charged on top of the hourly rate at the prices on the Prices table: green waste per bag or wool sack, with a minimum charge; other waste (soil, rubbish, flax, bamboo, palm, or anything mixed in) at its own minimum, then time plus dump fees at cost. Trailer loads of either kind are charged as time plus dump fees at cost.

6. What I do not do. Tree felling, stump grinding and tree work above stepladder or single-storey roof height, hard landscaping, lawn renovation, and anything inside the house. If you ask for one of these I will point you to the right trade.

7. Access and hazards. Please make sure I can get to the areas being worked on, and tell me before the visit about anything I should know: dogs, sprinkler lines, buried cables, unstable structures, sprayed areas, wasp nests. Keep children and pets clear of the work area and the mower while I am working.

8. Weather. If it is too wet or windy to work safely or to do the job properly, I will move the visit to the next available day and let you know as early as I can. In Canterbury this is rare and mostly affects lawn mowing; other booked work usually goes ahead.

9. Changes and cancellations. Please give at least 24 hours notice to move or cancel a booking. I give you the same notice if I have to move a visit. A cancellation with less notice than that, or a visit I cannot do because of parking or access on arrival, is charged at one hour at the hourly rate.

10. Payment. Invoices are sent when the job is done and are due within 7 days, by card through the link on the invoice or by bank transfer to the account shown. Regular clients are invoiced after each visit.

11. Damage. I take care with your property. If I damage something through my own carelessness, tell me straight away and I will put it right or cover the cost of doing so.

By booking, you agree to these terms.

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Ross
Westside Garden and Lawn
028 416 1624
ross@westsidegardenandlawn.co.nz